Last updated: 11 October 2026
By accessing or using DoneTax+, you agree to be bound by these Terms of Service. If you do not agree, you may not use the platform. DoneTax+ is available only to UK-based tax agents and accountants with a valid HMRC Agent Services Account.
DoneTax+ is a cloud-based platform that enables UK tax agents to manage and file Making Tax Digital for Income Tax quarterly updates and end-of-year tax returns on behalf of their clients. The platform connects to HMRC via the Agent Services Account API using OAuth 2.0 authentication.
You are responsible for maintaining the security of your account credentials, your HMRC Agent Services Account connection, and all activity that occurs under your account. You must notify us immediately of any unauthorised access at hello@donetaxplus.co.uk.
You warrant that you are authorised by each client to handle their personal and financial data in DoneTax+. For that data you are the data controller and DoneLabs Ltd is your data processor.We process your clients' names, National Insurance numbers, postcodes, income and expense records and filing records, for as long as your practice has an account, for one purpose: to let you review and file their Making Tax Digital for Income Tax updates and tax returns.We act only on your instructions, which are these terms and what you do in the product. Everyone at DoneLabs Ltd with access to the data is bound to keep it confidential. We keep it secure as our Privacy Policy describes.You agree to our using the providers named in our Privacy Policy. We will tell you by email or in-platform notice at least 14 days before adding or replacing one; if you object, you may cancel.We will help you answer a client's request to see, correct or delete their data. If we become aware of a personal data breach affecting your clients' data, we will tell you without undue delay.When your account ends, you can export your clients' records, and we delete the data within 30 days of your request. On reasonable request we will give you the information you need to show that these terms are being met.
Subscriptions are billed monthly or annually as selected. Billing is processed via Stripe. Subscriptions renew automatically unless cancelled before the renewal date. No refunds are issued for partial billing periods.
You may cancel your subscription at any time from your Account page. Cancellation takes effect at the end of the current billing period. Cancelling ends your access to the product; it does not delete your account or your data. To have your data deleted, email hello@donetaxplus.co.uk and we will delete it within 30 days, as our Privacy Policy describes.
You may not use DoneTax+ to submit fraudulent or inaccurate information to HMRC, to process data for clients you are not authorised to represent, to attempt to reverse-engineer or circumvent the platform's security, or for any purpose that violates UK law.
We aim to maintain high availability but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance where possible. We are not liable for losses arising from platform unavailability, including missed HMRC deadlines.
DoneLabs Ltd's liability is limited to the fees paid by you in the 12 months preceding the claim. We are not liable for indirect, consequential, or punitive damages. Nothing in these terms excludes liability for fraud, death, or personal injury caused by our negligence.
We may update these terms at any time. We will notify you of material changes by email or in-platform notice at least 14 days before they take effect. Continued use of the platform after that date constitutes acceptance of the updated terms.
If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force. These terms constitute the entire agreement between you and DoneLabs Ltd regarding the platform. You may not assign your rights under these terms without our written consent; we may assign ours to a successor of the business. Nothing in these terms confers any rights on any third party.
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
hello@donetaxplus.co.uk · DoneLabs Ltd · 71-75 Shelton Street · Covent Garden · London · WC2H 9JQ